Frequently Asked Questions
Get answers to your questions about Living Waters services.
What kind of water purification do you use?
We use The John Elli purification system, a trusted, advanced multi-stage process that includes sediment filtration, carbon filtration, reverse osmosis, and UV sanitation. The result? Crisp, clean, and safe water you can trust every time.
Is the machine available 24/7?
Yes! Our water and ice vending machine is open 24 hours a day, 7 days a week, so you can refill when it's most convenient for you — day or night.
Can I bring my own container?
Absolutely. We encourage customers to bring their own refillable jugs or containers — it's better for the environment and saves you money.
What types of payment are accepted?
Our machine accepts cash, major credit/debit cards, and most contactless payment options (e.g., Apple Pay, Google Pay).
How is your ice made?
Our ice is made on-demand from the same purified water system as our drinking water — ensuring your ice is as clean and fresh as the water itself.
Is your machine maintained regularly?
Yes. We perform routine cleaning, sanitation, and maintenance to ensure our machine stays in top working condition and delivers the highest quality product.